Last updated: 2026-05-01
Usha Platform facilitates bookings between customers, creators and organizers. When you cancel a paid booking before it has been completed, you receive a full refund to the same card used for the payment.
A dance package is a prepaid product with a specific number of dances that are redeemed gradually at events. Once one or more dances have been redeemed, the package is considered partially consumed. The package can only be refunded in full if no dances have yet been redeemed. In the case of partial consumption, contact support for assessment.
A request without approval can be withdrawn at no cost. Once the taxi dancer has accepted the request and the organizer has paid, the standard policy above applies: a full refund upon cancellation before the event is completed.
Refunds are initiated immediately via Stripe when the booking is cancelled. The amount normally appears on your card within 5–10 banking days depending on your bank and card issuer.
In the event of a disagreement between customer and creator/organizer, or if a refund has not arrived after 10 banking days, email support@usha.se with the booking ID and a brief description. We mediate and investigate.
Upon a refund, the entire amount is refunded to the customer. The commission Usha Platform charged from the creator is also returned, so no party bears the cost of a proper cancellation. Cases where fraud or abuse is suspected are investigated separately.